Support

Monestra is made by one person. Email support@monestra.app and you will get a real reply, usually within a couple of days.

When something has gone wrong, it helps to include your device and OS version (iPhone, iPad or Mac), the Monestra version from Settings ▸ About, and what you expected to happen instead.

Most questions are answered in the user manual. It covers every screen in the app, with screenshots. The sections below are the ones people write in about.

Where your data is

Everything you enter stays on your device and syncs between your own Apple devices through your private iCloud. There is no Monestra account and no Monestra server, so there is nothing to sign into and no password to reset.

This also means the developer cannot recover anything for you. No copy exists to restore from. That is the trade Monestra makes, and it is why backups matter more here than in most apps — see Backup and restore.

I have lost data, or changed something by mistake

Monestra keeps automatic on-device snapshots, about one a day, under Settings ▸ Backup & Restore. Tap one to roll back.

If you exported a portable backup, restore it from the same screen. The passphrase cannot be recovered — it is not stored anywhere, and without it the file cannot be opened by anyone, including the developer. Full detail: Backup and restore.

Records are not appearing on my second device

Check that both devices are signed in to the same Apple Account. Two different accounts is the most common cause by far, and it looks exactly like a bug.

Settings ▸ Backup & Restore ▸ Where your data lives reports what the app is actually doing rather than what it was asked to do; it should read Private iCloud. If it does and records still are not arriving, make a small edit on one device and watch for it on the other — see iCloud sync ▸ The known gap.

Prices are not updating

Monestra makes no network connection at all until you turn on Fetch latest prices & rates under Settings ▸ Privacy & Security. It ships off. Prices also need your own API key, are end-of-day rather than live, and some holdings are manual-price only by design. Market data and currency explains which, and why.

Deleting your data

Delete any record inside the app, or erase everything from Settings ▸ Backup & Restore ▸ Danger zone. Removing the app deletes what it stored on that device; records already synced to your iCloud are removed by erasing them in the app while signed in.

Reporting something sensitive

If you believe you have found a security or privacy problem, email support@monestra.app with the details and please give a reasonable window to fix it before publishing.

Monestra is a record-keeping tool, not a financial adviser — see the Financial Disclaimer. Also: Privacy Policy, Terms of Use, Third-Party Notices.